Shipping & Returns

SHIPPING

All orders are shipped from our warehouse in Grand Rapids, MN. Orders placed Monday through Friday by 2:30pm Central Time can usually be shipped the same day. Orders placed after 2:45 CST or on weekends (or holidays) are usually shipped the next business day. In the rare event that an item you ordered is out of stock, we will contact you. During the checkout process, our shopping cart system can usually estimate the date upon which you should receive your order, and posts the approximate arrival date after the shipping method name. If you do not see this date when you are checking out, you can generally expect domestic ground shipments in 1 to 5 days, and express shipments should adhere to their title (Next day Air = 1 day, 2nd Day Air = 2 days, etc.) Once you complete the checkout procedure, our website will send a confirmation email that your order has been placed. Please look for this message immediately, and if it arrives in your "junk mail" folder, please make sure you add smrsoftware.com to your list of allowed senders to ensure you receive further communications from us. We cannot be responsible for shipments that do not arrive before any deadlines you might have.

Once your product(s) has shipped, you will receive a shipping confirmation email that contains a tracking number for your order. Please be aware it may take several hours after the time we ship your order before tracking information becomes available at the shipping company's web site.

SHIPPING METHODS

We normally ship orders via UPS for domestic surface orders. For orders which are to be shipped by express methods such as next day or 2nd day, we will use UPS or FedEx at our discretion. We expect to be able to offer you a postal service option in the near future. While our web site can calculate international orders, we can sometimes find better rates for you. If you are having your order shipped outside the continental US (48 states) feel free to contact us using the on-site form to inquire about other shipping options.

We do not ship to P.O./A.P.O/F.P.O Box addresses

LOST OR DAMAGED SHIPMENTS

If you should receive a shipment from us, and the packaging shows signs of damage, you should ask the carrier to note such damage before signing for receipt. Once an order has left our warehouse, all losses or damages are the responsibility of the carrier. While we cannot be liable for the carrier, SMR Software will provide assistance in any claims arising. Please be aware that under carrier contract, any package shipped to a residence may be left without signature, and in the event of theft after delivery, most carriers will refuse further liability.

In the event that you receive a damaged shipment, please call us at (218) 326-0890. We will arrange assistance as needed on a case-by-case basis.

RETURNS

Each manufacturer of products that SMR Software resells has their own policy regarding returns. Almost without exception, software products can only be returned if defective or damaged, and must be replaced with an identical product. Physical products (such as SMR Premium vellum) can usually be returned if unopened and undamaged during the first 15 days. A 15% restocking fee will apply to all accepted returns. Customer is responsible for return postage, shipping charges cannot be refunded.

No returns will be accepted without an RMA number. (Return Merchandise Authorization) To obtain a return Authorization, please call (218) 326-0890 or use the contact form at this web site to request a return authorization. Upon acceptance, instructions will be given to you as to how to return your order. Please allow 10 days from our receipt of your return for funds to show up on your credit card statement.

SHIPMENT REFUSAL

If your shipment arrives at the "ship to" destination and is refused, we will contact you. You may either have the order re-shipped at your expense, or we can treat the order as an unopened return subject to the conditions above. If a shipment is refused and after 3 days we are unable to contact you, the shipment will be treated as an unopened return.

WRONG ITEM OR QUANTITY SHIPPED

If we make an error with your order, please notify us within 3 days of receiving your shipment. We will remedy the mistake with the correct product or quantity.

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